Refund Policy

Effective Date: October 21 2024

1. Introduction

• This Refund Policy outlines the circumstances under which refunds may be issued for our IPTV, computer repair, and 3D printing services.

2. IPTV Services

• Subscription Fees: All subscription fees for IPTV services are non-refundable once the service has been activated. If there is a failure in service delivery due to technical issues on our part, we may offer a prorated refund for the unused portion of your subscription.

3. Computer Repair Services

• Refund Eligibility: Refunds for computer repair services may be issued if:
  • The service was not completed as agreed.
  • The issue was not resolved as described.
• Limitations: Refunds will not be issued for:
  • Services rendered that have been completed to the agreed specifications.
  • Hardware purchases or replacement parts.
  • Data recovery services, as outcomes can vary.

4. 3D Printing Services

• Refund Eligibility: Refunds for 3D printing services may be granted if:
  • The item produced does not meet the specifications agreed upon prior to printing.
  • There was a manufacturing defect due to our error.
• Limitations: Refunds will not be issued for:
  • Customer errors in the provided design files.
  • Changes requested after printing has begun.
  • Custom items produced based on customer specifications.

5. Requesting a Refund

• To request a refund, please contact us within 30 days of the service completion or delivery. Include your order details and a description of the issue.
• We reserve the right to assess the request and determine eligibility based on our policies.

6. Processing Refunds

• Approved refunds will be processed within 7-14 using the original payment method.

7. Changes to This Policy

• We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date.

8. Contact Us

• For any questions regarding this Refund Policy, please contact us at support [email protected].