Managed IT services
Tinker Tech takes responsibility for your entire technology environment — servers, laptops, network, cloud, and the people using them — for one predictable per-user price. Unlimited support tickets. No hourly meters running.
The model
Break-fix IT has a broken incentive: the less reliable your systems, the more the IT person earns. Managed IT flips that. We charge the same every month, so it's in our interest to prevent problems, not bill for them. Every device you let us manage gets monitoring agents, scheduled maintenance, and security tooling — and your staff gets a helpdesk that already knows their names.
Before anything is signed, we run a full assessment and document what you actually have. If something is a time bomb — a single aging server holding everything, no tested backups, a firewall past end-of-life — you'll hear it plainly, with a plan to defuse it spread over months, not a scare pitch to replace everything on day one.
You get a named lead technician responsible for your account. They know your environment, your people, and your history — you're not re-explaining your setup to a random voice at a national call centre every time.
What's included
Included in every managed plan, per covered user and device:
Phone, email, and remote session support for every covered user during business hours. No per-ticket charges, no "that's out of scope" games — if it's about your IT, it's our problem.
Servers, workstations, network gear, and backup jobs are watched around the clock. When a drive starts failing or a backup stops running, we open the ticket — not you.
Windows and macOS updates, browsers, line-of-business apps, and network firmware deployed on a tested schedule — so updates stop being a Friday-afternoon gamble.
Behaviour-based anti-malware on every covered device, centrally monitored by us with alerts actioned same-day.
Daily backups of servers and workstations; Microsoft 365 mail and files backed up under the Complete plan. Restore tests are run and recorded — a backup that's never been restored is a hope, not a plan.
One number to call for anything with a plug: your ISP, printer vendor, payroll software, security system. We speak to them so your staff doesn't have to.
We track every machine's age and warranty, then plan replacements on a schedule that spreads cost instead of dumping a six-figure refresh on you at once.
A standing meeting with your lead tech: ticket trends, upcoming risks, hardware budget for next year, and how IT should support where the business is going next.
The first 90 days
Week by week, with minimal disruption to your workday:
| Phase | When | What happens | You get |
|---|---|---|---|
| Discovery | Week 1 | Full inventory: every device, account, licence, and network setting. We shadow your current setup and note the risks in writing. | Environment report & risk list |
| Stabilize | Weeks 2–3 | Monitoring agents deployed, backups brought current and verified, patches caught up, endpoint protection rolled out, dead antivirus replaced. | Monitoring live, first backup verified |
| Sweep | Weeks 3–4 | The backlog of nagging issues — the slow PC, the printer nobody can fix, the Wi-Fi dead zone — cleared in priority order. | Clean-slate helpdesk |
| Run | Day 30+ | Steady state: helpdesk open, maintenance scheduled, monitoring active. Tickets tracked, monthly summaries sent. | Monthly service summary |
| Plan | Day 90 | First quarterly review: what the data showed, hardware budget for the year, security improvements ranked, and your IT roadmap. | 12-month IT roadmap |
Our commitments
Times are tracked on every ticket and reported in your monthly summary — these are commitments, not marketing:
| Situation | Core plan | Complete plan |
|---|---|---|
| Business-stopping outage (server down, everyone offline) | 15 min response, work begins immediately | 15 min response, incl. after-hours |
| One person can't work (PC failure, app crash) | 1 hour response | 1 hour response |
| Annoying but working (slow machine, minor glitch) | Same business day | Same business day |
| After-hours emergency | Next business morning | Live response, 24/7 |
| Onsite visit (Windsor-Essex) | Per-visit rates | Included, next-day scheduling |
Pricing
Published rates, no per-contact fees for helpdesk, no contract minimums. Most 10-15 user offices run $590-$990/month all-in:
For steady offices that need reliable support and maintenance.
Microsoft 365 & firewall care available as add-ons
For teams where downtime or compliance makes outages expensive.
Cybersecurity add-on discounted for Complete clients
One-time onboarding (full assessment, monitoring deployment, backup verify, patch sweep) is a flat $500 for offices up to 25 users — quoted before anything starts. Project work (office moves, migrations, major upgrades) is quoted separately in writing. Hardware is passed through without markup. Firewall, backup software, and Licences are billed at cost from vendors.
Managed plan questions
We work alongside them, not over them. Your people keep the day-to-day relationship; we add after-hours coverage, monitoring and tooling they can lean on, and senior expertise for big projects. Plenty of clients started as co-managed and later handed us the keys — either direction works.
Almost never on day one. The assessment sorts your equipment into "fine", "aging but OK", and "planning replacement". We keep what's healthy, stabilize what's marginal, and build a multi-year replacement schedule that evens out cost. You'll never get a surprise "everything must go" quote from us.
Targets are in the table above and we report against them monthly. If we ever miss them, you hear it from us first with why — that's what a service commitment means.
A flat one-time $500 for offices up to 25 users — that covers the full assessment, monitoring deployment, backup verification, and the catch-up patch sweep. Heavily neglected environments sometimes need extra stabilization work; if so, that's an honest fixed quote you see and approve before it starts. Managed plan pricing itself starts the month you sign.
A free 45-minute assessment shows you exactly where your IT stands — risks, quick wins, and honest pricing.